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Our telephone support lines are open Monday to Friday between 9am and 5pm PST.The banking services of the Fynbos are powered by Machnet. Machnet is a financial technology company and not a bank. Banking services are provided by Machnet's partner banks who are Member FDIC. Machnet provides the Bank services through its banking software provider, Synapse. To report a complaint relating to the bank services, email [email protected]. In case your grievances are not addressed by Fynbos or for any escalation purposes, please contact Machnet either through email ([email protected]) or call us at +1 (408) 539-6455.